Saturday, April 22, 2017

What is Your Business Mindset?

By Kevin L. Baker, MBA

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The Realization of My Personal Business Mindset

In my life, I grew up working in our family printing business founded by my father.  After getting a Bachelors degree, I have also worked in corporate life beginning in middle management rising to the executive offices as a CFO and then President (the American title for what other countries call a Managing Director).  I have worked for public and private companies, and been an entrepreneur starting a non-profit and two for profits businesses. 

Having worked in both entrepreneurial and corporate environments, I know that my greatest happiness and performance at work occurs when I work in an environment where my personal basic business mindset matches that of the organization where I work.  

I have realized that I work best in a business environment where the entrepreneur mindset I learned from my father (and genetics) is combined with just enough structure to have efficient and productive systems on board.  

Now, let's ask an important question: Are you more entrepreneurial or corporate minded?  You need to work with people who share your mindset and who think like you do and appreciate that view to be happy and reach your peak performance.  

The environment you work in is fundamentally either ENTREPRENEUR (E) OR CORPORATE (C).  Neither is bad. Just radically different. Are you on the right team?  A good match between a person and where they work occurs when you ask, "Am I right for this organization, and is this organization right for me?"  The answer is found by looking at the contrasts between the E and C mindset.  

The Two Fundamental Business Mindsets Contrasted

Am I an "E" or a "C" in my basic business mindset?

1.  Change or Stability

  • E sees an environment of change as good and normal. Change makes things better and brings improvement.  If there is no change there is no growth. Cs may think things are stable, but stability is an illusion. Markets in the tech age are dynamic and changing.  We must learn to live with ambiguity.  Nothing is sure forever. 
  • C sees change as a threat to stability, a risk, and disruptive.  Change must be incremental, carefully planned, and managed.  

2.  Personal or Impersonal

  • E remains focused on relationships with customers and clients as the most important thing whether they are truly entrepreneur startups or mature companies.  A certain segment of buyers prefer to do business with companies that keep it personal.  They do not like being treated as "just a number."  If you perceive that quality is always sacrificed for quantity, and that deep relationships with clients and customers are the priority, you are an E.
  • C sees a meaningful personal connection as costly.  The cost of growth is providing more transactions to more customers or clients.  A positive customer experience and lower prices to more people is the best model. While relationships will not be able to be as deep as in an entrepreneurial business, the population of people seeking lower prices is more than those wanting the deep, personal relationship that a small or young business provides. 

3.  Flexible or Fixed

  • E sees being flexible in the approach to business as what it takes to thrive, keep things relevant and interesting so people remain engaged, and the wellspring of continuous improvement. 
  • C sees a fixed environment as fair, reasonable, and the only way to prevent chaos and division.

4.  Do or Study

  • E business mindset is to learn by doing.  Trial and error will produce iterations which further learning. 
  • C mindset is to research and study, run focus groups, and require careful project planning to conserve resources by getting it right the first time.  

5.  Windscreen or Rear-View Mirror 

  • E business mindset is a focus on where we are right now.  To use the analogy of driving a car, the focus is looking forward through the windscreen, not where we have been in the rear-view mirror.  Rewards come by being resourceful and producing results right now in the great game of business. 
  • C business mindset is oriented to "the rear view mirror." It rewards by seniority, loyalty to the company, the status of prior achievement, and how you play the game.

Why Your Business Mindset Matters

The best combination for your personal achievement is when you match your business mindset with the environment you work in.  Am I right for the company and is the company right for me?

If you are an E, you belong on Team E.  If you are a C, work on Team C.  If you an an E/C then seek to live out your business mindset on Team E/C.  Both the person and organization will be happier and more successful by asking, "What's your business mindset?" when job seeking, hiring, and evaluating the growth and performance of a company. 

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